Shipping policy

Shipping Policy

Last Updated: September 04, 2026

Thank you for visiting and shopping at XYZ. We partner with India’s leading logistics providers to ensure your orders are delivered safely, quickly, and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed and verified within 24 to 48 business hours (Monday to Saturday, excluding national holidays and Sundays).
  • Orders placed on weekends or public holidays will be queued for processing on the subsequent business day.
  • During peak festive seasons, flash sales, or high-volume periods, shipments may experience minor delays. If there is a significant delay in processing your order, our team will notify you via email, SMS, or WhatsApp.

2. Shipping Rates & Delivery Estimates

We deliver across almost all serviceable pin codes across India.

  • Standard Shipping: Estimated delivery time is 3 to 7 business days across India (metro cities typically receive delivery within 3–4 days).
  • Shipping Charges:
    • Free Shipping: Applicable on all prepaid orders above ₹499 .
    • Flat Rate Shipping: A flat delivery fee of ₹49 applies to orders below ₹499.
    • Cash on Delivery (COD): An additional nominal handling fee of ₹99 may apply to COD orders.

3. Shipment Confirmation & Order Tracking

Once your order has been packed and handed over to our courier partner, you will receive a Shipment Confirmation message containing your live tracking number (AWB) via email and SMS/WhatsApp. You can use this tracking link to monitor real-time updates on your parcel's movement.

4. Cash on Delivery (COD) Verification

To prevent non-delivery and fraudulent bookings, all Cash on Delivery orders may undergo automated or manual verification via SMS/WhatsApp confirmation before dispatch. Unconfirmed COD orders are subject to cancellation.

5. Delivery Attempts & Failed Deliveries

  • Our courier partners will attempt delivery up to three (3) times at your provided address.
  • Please ensure your contact number, delivery address, and PIN code are accurate and reachable to prevent delays or package return-to-origin (RTO).
  • If an order is returned to our warehouse due to incorrect customer details or refusal to accept without valid cause, repeat dispatch charges may apply.

6. Damages in Transit & Missing Items

XYZ takes utmost care in packaging every order. In the unlikely event that your parcel arrives physically damaged, tampered with, or with missing items:

  • Please do not accept an open or severely tampered parcel from the delivery agent.
  • If accepted, record a continuous unboxing video from start to finish and report the issue to our customer support team within 24 to 48 hours of delivery.
  • Share clear photographs of the outer packaging, shipping label, and damaged contents so we can initiate an immediate replacement or refund.