Refund policy

Return & Refund Policy

Last Updated: September 04, 2026

At XYZ, we strive to ensure that every order reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect product, our return and refund process is straightforward and transparent, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

1. Return Window

We offer a 7-day return policy from the date of delivery. If 7-days have passed since your parcel was delivered, we are unfortunately unable to offer a return, replacement, or refund.

2. Eligibility Criteria for Returns

To be eligible for a return or exchange, the item must fulfill the following conditions:

  • The product must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging along with all tags, barcode labels, manuals, accessories, and warranty cards intact.
  • You must provide the original tax invoice or valid proof of purchase.
  • For claims regarding damaged items or missing parts, an unboxing video/clear photographs showing the issue must be shared with our support team within 24 to 48 hours of delivery.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, and operational reasons:

  • Personal care, grooming, and hygiene products once opened.
  • Items marked as "Final Sale," "Clearance," or free promotional gifts.
  • Products that show clear signs of wear, physical damage, or tampering caused after delivery.

4. Return & Replacement Process

  1. Raise a Request: Email us at XYZSTORE133@GMAIL.COM or reach out via WhatsApp/phone at +91-8447170498 with your Order ID, reason for return, and accompanying photos or unboxing videos.
  2. Review & Approval: Our quality team will review your request within 24 to 48 hours and notify you of approval or rejection.
  3. Reverse Pickup: Once approved, we will arrange a reverse pickup from your delivery address through our logistics partner. In the event reverse pickup is not serviceable at your PIN code, you may be requested to self-ship the item via a reputable local courier (shipping costs will be reimbursed).
  4. Quality Inspection: Upon receiving the returned package at our warehouse, our team will inspect the item to verify its condition.

5. Refund Policy

Once your return passes quality inspection, your refund will be initiated promptly:

  • Prepaid Orders (UPI, Net Banking, Cards): The refund amount will be credited directly back to the original payment source within 5 to 7 business days, subject to your bank's processing cycle.
  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via direct bank transfer (NEFT/IMPS) or UPI. You will be requested to provide valid bank account details or a UPI ID from your registered email address. COD handling charges (if any) are non-refundable.

6. Order Cancellations

You may cancel your order at any time before it has been dispatched from our fulfillment facility by contacting our customer support team. Once an order is handed over to the courier partner, it cannot be canceled mid-transit; you may choose to reject the package at the time of delivery.

7. Customer Support & Grievance

For any questions or support regarding returns, exchanges, or refunds, please reach out to us:

  • Store Name: XYZ
  • Email: xyzstore133@gmail.com
  • Customer Support Phone: +91-8447170498
  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST